At Maati Earthcraft, we are committed to protecting your privacy and ensuring the security of your personal data in compliance with India’s Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and related laws. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide when using our website, mobile application, or other services (collectively, the “Platform”).
Information We Collect
We collect personal information such as your name, email address, phone number, shipping and billing addresses, payment information, and any other data you voluntarily provide while registering, placing orders, or communicating with us. We may also collect non-personal information like your IP address, browser type, device details, and browsing behavior to improve your experience on our Platform.
Sensitive Personal Data
Certain personal data, identified as sensitive under the law (e.g., financial information, biometric data), is collected only with your explicit consent and is handled with heightened security measures.
Purpose and Use of Data
Your data is used solely for order processing, product delivery, customer support, internal record-keeping, marketing communications (with your consent), and enhancing our services. We process data only for lawful purposes with your informed consent or as permitted by applicable laws.
Consent
We obtain your explicit and informed consent before collecting, processing, or sharing your personal data, except where otherwise permitted under law. You have the right to withdraw consent at any time, subject to legal or contractual restrictions.
Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience, analyze site usage, and deliver relevant advertisements. You can manage or disable cookies via your browser settings. Details on cookie use and consent management are available on our Platform.
Data Sharing and Third Parties
Your information may be shared with trusted third-party service providers such as payment gateways, logistics partners, and analytics providers solely to fulfill your orders and duties. We do not sell or rent your personal data. Cross-border data transfers are conducted only in compliance with applicable laws and government notifications.
Data Security
We implement robust technical and organizational measures including SSL encryption, firewalls, access controls, and regular security assessments to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Data Retention
Personal data is retained only as long as necessary to fulfill the purposes outlined or to comply with legal obligations. Once no longer needed, data is securely deleted or anonymized.
Your Rights
Under applicable laws, you have the right to access, correct, update, and request deletion of your personal information. You can also object to or restrict certain processing activities. Requests can be submitted via privacy@Maati Earthcraft.com.
Children’s Privacy
We do not knowingly collect personal data from children under 18 years without verifiable parental consent. If such data is discovered, we will promptly delete it.
Breach Notification
In the unlikely event of a personal data breach, we will notify affected individuals and regulatory authorities as required by law within stipulated timelines.
Grievance Officer
For any concerns or grievances regarding your personal data, please contact our designated Grievance Officer:
Email: support@maatiearthcraft.com
Phone: 7278448129
We aim to acknowledge complaints within 48 hours and resolve them as quickly as possible.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in laws or our practices. We encourage you to review this Policy regularly. Continued use of the Platform constitutes acceptance of the updated terms.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@maatiearthcraft.com